Archive for September, 2008

The Power of the Callback

Sunday, September 28th, 2008

The dreaded phone call “This is Mrs. Jones, remember me?” after ascertaining that the house has not flooded or burned down, need not be such a fearful event.  Sure it is a hassle to schedule a few hours to go find out the problem and fix it, however, what better way is there to spend a couple of hours catching up with a good customer.  Cheerfully address their concern and make any small adjustments and touch ups you see.  While there find out if Mrs. Jones has any friends or neighbors starting to contemplate a remodeling project.  Nothing is more powerful than a referral from a happy customer that knows that you stand behind your work.

Capitalists with Training Wheels

Tuesday, September 9th, 2008

Our best and brightest; ivy league MBA’s and economists, commanding multimillion dollar salaries – take a tumble.  Running off to mommy they go; looking for a bailout.  These high flying executives of Fannie Mae, Freddie Mac, and the other financial institutions rolled the dice with other peoples money.  Their stupid bets crapped out, and the farm is gone.

Pocket book deep liberatarians and capitalists complain bitterly when they are on a roll about government intervention in the market place.  They preach about free markets, and demand lower tax rates.  However, as soon as their noses get bloodied they start crying for mommy to put their training wheels back on.

Grow up executives, take your spanking for your stupid bets, and this time learn from it.