Two Hammers

Again I was reminded of the importance of saying “no”.  Few times have I said no to a project and regretted it.  No matter how difficult it is, or how hungry you are, sometimes you have to say no; and stick to your guns when the customer appeals your decision.  I follow the following rules for accepting a project.  If is smells bad – it is, trust your gut instincts, you probably subconsciously detected something.  If you do not hit it off with the customer – walk away, the relationship will not get better with the stress of the job.  If the customer’s expectations and schedule are not realistic – find another customer.  If you are already overextended – do not make it worse by taking on more commitments.

There have not been many times when I have said no to a project and later proved to have been wrong.  Learn to say no when you have to.  And stick to it when the customer comes back 3 or 4 times.  There is nothing worse than getting involved in a bad remodeling project.

Tags: customers, Remodeling, saying no

This entry was posted on Friday, February 8th, 2008 at 11:45 pm and is filed under Contractors. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.