The Power of the Callback
Sunday, September 28th, 2008The dreaded phone call “This is Mrs. Jones, remember me?” after ascertaining that the house has not flooded or burned down, need not be such a fearful event. Sure it is a hassle to schedule a few hours to go find out the problem and fix it, however, what better way is there to spend a couple of hours catching up with a good customer. Cheerfully address their concern and make any small adjustments and touch ups you see. While there find out if Mrs. Jones has any friends or neighbors starting to contemplate a remodeling project. Nothing is more powerful than a referral from a happy customer that knows that you stand behind your work.